Teller - Overland Park
Summary
| Title: | Teller - Overland Park |
|---|---|
| ID: | 1287 |
| Location: | Overland Park |
| Position Type: | Part Time |
| Department: | Customer Service |
Description
The hours for this position are Monday-Friday from 3:00 pm to 6:00 pm and will include Saturdays from 8 am to 12 pm.
Position Summary
Provides prompt, efficient, and friendly services to customers and to recognize customers’ needs with suggestions appropriate to the Bank’s services. Expected to deliver customer service as outlined in our “customer pledge” and “customer service standards”, and adhere to our “code of conduct”. Requires a sound knowledge of established procedures, methods, and practices. Follows the established policies and procedures for this area.
• Process money orders, cashier’s checks, and other bank services.
• Complete change orders.
• Processes credit card cash advances.
• Ensure accuracy of work by reviewing work for possible errors or encoding necessary prior to scanning.
• Scanning of teller work for processing.
• Use Image Center to review/research proof items for corrections when necessary.
• Perform service requirements to the ATM
• Under dual control process night deposit, drop off and mail-in deposits.
• Responds to customers’ inquiries, by phone or in person, as appropriate.
• Balance and maintains proper cash level in drawers, keeps cash secure, and maintains a high level of safety and security for the bank.
• Provide cleaning and maintenance to teller equipment such as coin counter, scanner, etc. on a regular basis.
• Assist with managing/answering phone calls.
OTHER:
• Attend/complete required annual training.
• Actively involved in community activities.
• Participates, when possible, in bank activities.
• Performs other tasks requested by supervisor as they relate to the Bank and its functions.
Skill Requirements
Must be able to perform all over-the-counter customer services. Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism. Must, at all times, maintain confidentiality of the Bank’s records and customer transactions, as well as a high degree of personal integrity. Requires some independent judgment and decision-making ability. Relies more heavily on higher skilled/level tellers for more advanced decisions which are beyond their skill level.
Physical Demands
While performing the duties of this job, the employee is required to communicate verbally and effectively with others, sit, stand, walk, and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects. The employee is required to reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. This position requires the ability to review detailed documents and read computer screens. This position requires the ability to stand for long periods of time.
Work Environment
The work environment requires appropriate interaction with others. The noise level in the work environment is usually moderate.
Position Summary
Provides prompt, efficient, and friendly services to customers and to recognize customers’ needs with suggestions appropriate to the Bank’s services. Expected to deliver customer service as outlined in our “customer pledge” and “customer service standards”, and adhere to our “code of conduct”. Requires a sound knowledge of established procedures, methods, and practices. Follows the established policies and procedures for this area.
GENERAL:
- Greets and directs customers in person and on the phone.
- Explains various services/products available and assists customers in selecting these services/products which best meet their needs.
- Maintains confidentiality of customer accounts.
- Routinely check internal bank email and other bank communications, responding to communications in a time frame appropriate to the communication received.
- Clean and maintain work area with necessary supplies
TELLER:
• Accepts and processes transactions for deposit and loan accounts.• Process money orders, cashier’s checks, and other bank services.
• Complete change orders.
• Processes credit card cash advances.
• Ensure accuracy of work by reviewing work for possible errors or encoding necessary prior to scanning.
• Scanning of teller work for processing.
• Use Image Center to review/research proof items for corrections when necessary.
• Perform service requirements to the ATM
• Under dual control process night deposit, drop off and mail-in deposits.
• Responds to customers’ inquiries, by phone or in person, as appropriate.
• Balance and maintains proper cash level in drawers, keeps cash secure, and maintains a high level of safety and security for the bank.
• Provide cleaning and maintenance to teller equipment such as coin counter, scanner, etc. on a regular basis.
• Assist with managing/answering phone calls.
OTHER:
• Attend/complete required annual training.
• Actively involved in community activities.
• Participates, when possible, in bank activities.
• Performs other tasks requested by supervisor as they relate to the Bank and its functions.
Skill Requirements
Must be able to perform all over-the-counter customer services. Must exercise accuracy, alertness, good judgment, courtesy, tact, patience and professionalism. Must, at all times, maintain confidentiality of the Bank’s records and customer transactions, as well as a high degree of personal integrity. Requires some independent judgment and decision-making ability. Relies more heavily on higher skilled/level tellers for more advanced decisions which are beyond their skill level.
Physical Demands
While performing the duties of this job, the employee is required to communicate verbally and effectively with others, sit, stand, walk, and use hands to finger and handle keyboard, telephone, paper, files, and other equipment and objects. The employee is required to reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. This position requires the ability to review detailed documents and read computer screens. This position requires the ability to stand for long periods of time.
Work Environment
The work environment requires appropriate interaction with others. The noise level in the work environment is usually moderate.
